Privacy Policy

Last updated: 1 June 2026

1. Information We Collect

AirCond Master ("we", "us", or "our") collects information you provide directly to us when you book a service, request a quote or contact us, including:

Your name and contact information (phone number, WhatsApp number, email)
Service address and any access details you share for the appointment
Details of your aircon unit and the issue you've described
Communication history with our team

2. How We Use Your Information

We use the information to:

Diagnose and complete the aircon servicing, repair or installation you've booked
Send quotes, appointment confirmations and post-service follow-ups
Respond to your questions and resolve issues
Maintain our service records and warranty obligations

3. Sharing Your Information

We do not sell your personal information. We may share information with:

Authorised members of our service team handling your job
Equipment suppliers when a manufacturer warranty claim is needed
Authorities where required by Malaysian law

4. Data Security

We implement reasonable security measures to protect your information from unauthorised access. Phone numbers, WhatsApp messages and email correspondence are kept only as long as needed for service delivery and record-keeping.

5. Your Rights

You can ask us to:

Review the personal information we hold on you
Correct anything inaccurate
Delete records that are no longer needed for service or legal reasons

6. Cookies

This website uses minimal cookies for normal browsing and basic analytics. You can disable cookies in your browser settings without affecting your ability to contact us.

7. Contact

Questions about this privacy policy? Reach us at:

WhatsApp / Phone: +60 11-1624 8196
Address: 11, Jalan Dayang 24/8, Bandar Mahkota Cheras, 43200 Cheras, Selangor, Malaysia